Milk Audio Store, we ship worldwide

In short

Free standard shipping

from 199 €

Con Standard Shipping verso Latvia, per ordini da 199 €.

Same-Day Departure

Orders for in-stock items received by 11:00 am are usually shipped the same day.

Insured Shipments

We use international couriers such as BRT, DPD, TNT Italia, FedEx, DHL, and UPS to ensure safety and reliability from our warehouse to your doorstep.

  • BRT
  • TNT
  • FedEx
  • DHL
  • UPS

Showroom Pickup

You can pick up your order at our showroom in Rome with no shipping charges.

How much does shipping cost?

Prices include VAT

    Packaging band Standard Shipping Express Shipping Get available products first
    Envelopes: replacement parts, cables - - -
    Up to 3 kg, such as Eurorack modules - - -
    Up to 8 kg, such as desktop modules, controllers, and outboard equipment - - -
    Up to 11 kg, such as outboard units and keyboard synthesizers - - -
    Up to 50 kg; for example, small studio monitors, stands - - -
    Over 50 kg, such as midfield monitors, furniture, or consoles - - -

    Shipping Options

    At checkout, choose the shipping method that best suits your order: Standard, Express, or in two steps, if not all products are available immediately. If you're in Rome or the surrounding area, you can also pick up your order in person at our showroom.

    Standard Shipping Shipped in about 3-5 working days
    Express Shipping Shipped in 24-48 hours from ready goods to be entrusted to the courier (48-72 hours for Islands and remote areas)
    Get available products first We ship available items immediately, the rest as soon as it's ready. Two separate shipments. Not eligible for free shipping.
    Showroom Pickup Pick up your order at our showroom in Rome during business hours: we'll contact you as soon as it's ready. Free

    When will your order arrive?

    We process every order within one hour of receiving it: we verify it and forward it to the warehouse for preparation. For orders received by 11:00 a.m., we prepare all products available in stock the same day. Bulky items, such as consoles, main monitors, and non-standard packaging in general, are shipped via specialized carriers and may take a few extra days.

    Preparing the shipment

    On each product page and at checkout, you'll see when we'll hand the order over to the carrier. Orders for in-stock items received by 11:00 a.m. are usually shipped the same day.

    Transportation

    It depends on the option you choose: the delivery times are listed above and will be shown at checkout. Items weighing more than 30 kg are shipped via dedicated carriers and may take 2–4 additional days.

    We'll take care of it, right up until delivery

    • BRT
    • TNT
    • FedEx
    • DHL
    • UPS

    Shipments entrusted to our carriers are insured, and the transport is monitored until delivery.

    For business orders where the customer selects the carrier, the goods are shipped on an Ex Works basis.

    Duties, Customs, and VAT

    • European Union: no duties. Prices include VAT for the destination country; companies with a valid EU VAT number purchase VAT-free.
    • Outside the European Union (e.g., the United Kingdom, Switzerland, Norway, the United States): we ship on a DAP basis. The website does not apply Italian VAT; however, any duties, import VAT, and customs fees are the responsibility of the recipient and must be paid to the carrier upon delivery. The amount depends on the regulations of the destination country.

    Upon Delivery

    Always inspect the package in the presence of the courier. If the packaging is damaged, accept it with reservation by writing “accepted with reservation” on the delivery receipt, then report it to us within 24 hours of receipt with some photos, selecting “Damaged or Incomplete Package” on the Contact page. We’ll take care of it.

    • When your order ships, you’ll receive a tracking number to track it on the courier’s website.
    • Need to change the delivery address? Contact us right away: if the product is in stock, we’ll prepare the shipment quickly, so this is usually possible by 6:00 PM on the day of the order.

    How We Calculate the Cost

    Le fasce di imballo, dalla busta all'Oversized Box

    Each product has its own packaging size category, as indicated in its product sheet. The shipping rate for the largest size category included in the order is applied: smaller products are shipped together at no additional cost.

    Free Shipping: Terms and Conditions

    • Orders from 199 €
      Countries
      Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
      Valid with
      Standard Shipping
      Sizes included
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    Do you have a question about your shipment?

    We usually respond within one business day.

    Write to us
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