Answers to the most common questions, organized by topic. If you can't find what you're looking for, write to us: we'll respond within one business day.
We respond to requests submitted via the form on the Contact Us page within one business day. If you have an account, you’ll also find the response in the Messages section of your personal account.
Through the form on the Contact page, by phone, or by email, Monday through Friday during business hours. The form is the fastest way: your request goes directly to the right person.
Yes: select “Advice Before Purchasing” on the Contact page form, or give us a call. We’ll help you choose or complete your setup.
If you have an account, you’ll find all your requests and responses in the Messages section of your personal account, and you can add information or attachments.
Contact us as soon as possible via the Contact Us page, selecting “An Order”: if the order hasn’t been shipped yet, we’ll do our best to modify or cancel it.
Credit cards, PayPal, bank transfer, and financing. All terms and conditions are listed on the Payment Methods page.
Yes: at checkout, enter your company name and VAT number in the billing information. You can find your invoices in your account.
It depends on the country, the shipping option you choose, and the product’s packaging size. On the Shipping page, select your country to view costs, delivery times, and free shipping options.
The carrier delivers on business days. If you need a specific date or special delivery arrangements, please contact us before placing your order: we’ll see what we can do.
The carrier will usually try again or leave a notice with instructions for a redelivery or pickup. If you have any issues, contact us with your order number and we’ll help you.
With Standard or Express shipping, all items are shipped together once they’re ready. With “Receive Available Items First,” you’ll receive the ready items immediately and the rest in a second shipment.
On the Shipping page, you’ll find all the countries we ship to from our website. For other destinations, contact us: we’ll evaluate the shipping options and send you a quote.
Select “Return or Cancellation” on the Contact Us page form and specify the order and products: we’ll reply with instructions. Terms and conditions are on the Cancellation and Restocking page.
If the packaging is damaged, accept it with reservation by writing “Accepted with reservation” on the courier’s delivery note, then report it to us within 24 hours with some photos by selecting “Damaged or Incomplete Package” on the Contact page. We’ll take care of it.
All products, both new and used, are covered by warranty. If something isn’t working, select “Technical Support and Warranty” on the Contact Us page form. Details are on the Warranty page.
Yes. Every studio should be able to work under the best conditions, so we also repair instruments purchased elsewhere, at out-of-warranty rates.
It depends on the issue, the availability of replacement parts, and the current workload in the lab. We’ll do our best to return your instrument as soon as possible and keep you updated every step of the way.
You’ll only pay for the diagnostic hour, and we’ll return the instrument to you. For out-of-warranty repairs, you’re responsible for return shipping, or you can pick it up at our location.
Yes, through remote support and in-lab service. On-site service outside Italy is evaluated on a case-by-case basis, based on a quote.
We are an authorized PMC service center. For other brands, we perform repairs in our own lab; when the manufacturer requires it, we work through their authorized service center and handle the entire process ourselves.
It’s located at Via Francesco Sabatini 10 in Rome, Monday through Friday from 10:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 6:00 p.m. A map and directions are available on the Contact page.
Yes, in our demo room in Rome, by appointment: use the “Book a Visit” option on the Contact page and let us know what you’d like to try; a product specialist will suggest a date and time.
Yes, free of charge: select “Pick up in-store” at checkout. We’ll notify you when your order is ready, and you can stop by during our business hours.
Yes, after submitting a service request: we’ll let you know when to come by during our business hours.
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